Registration Policies
For individuals, participants can register through the registration form available on the website or through other means. The seat is only confirmed upon payment of the course fees and receipt of a registration confirmation message from the Managerial and Financial Training Center.
For candidates nominated by public or private entities, registration must be made through an official letter or message from the organization. Registration is confirmed by us after agreeing on all course details through an official acceptance message from the Center.
Registration is confirmed after payment of the training fees within a maximum of seven days from the date of registration. A copy of the payment receipt must be sent via email or the communication methods provided in the registration form.
The Center provides multiple payment options such as bank transfer to official bank accounts, electronic payment, cash payment at the Center, or via point of sale devices.
The Center has the right to cancel or reject the registration or permanently ban the user from using the website in case of proven violations or false information provided by the user, without prior notice.
The Center reserves the full right to apply discounts on training courses according to its plan during holidays or official occasions, or any other discounts deemed appropriate. Trainees are not entitled to claim a refund of the price difference if payment was made before the discount period.
By agreeing to register, the Center has the right to send messages about courses, seminars, events, and Center news. Users may opt out of this feature at any time by contacting the Center.
Attendance Policy
Trainees must attend at least 80% of the course duration to be eligible for a certificate of attendance.
The course supervisor verifies the names of attendees against the registration list.
The supervisor is responsible for recording attendance and verifying identities.
Attendance records are reviewed regularly at the beginning and end of the course.
All attendees must adhere to Islamic values, ethical conduct, and national laws in discussions and comments during training.
In case of complaints, trainees should contact the course officer (marketing specialist), course supervisor, or senior management using the support contact details.
Any misconduct by the trainee during the course will be first warned and then necessary action will be taken to protect the time and effort of the trainer and other trainees.
The Center reserves the right to record and document training sessions through photography or video recordings. Trainees are not entitled to request a copy of the recording.
Trainees may notify the Center not to publish photos or videos in which they appear or participate. Otherwise, it is considered as consent to publication.
Trainees are entitled to receive an electronic certificate if the course is online. If a printed certificate is requested for an online course, a fee of SAR 115 is charged (printing is optional).
Trainees are entitled to receive a printed certificate once for free within one year from the course completion date. Any additional request for reprinting will incur a SAR 115 fee.
Trainees bear any additional fees for certificate attestation by the Technical and Vocational Training Corporation (TVTC).
Trainees may not substitute another participant for a course seat unless formally approved by the Center before the course starts.
Online Attendance Policy
The Center's online attendance policy aims to monitor and encourage trainee commitment and behavior during training to positively impact outcomes. This follows the regulations of the Technical and Vocational Training Corporation:
Attendance at the scheduled time is mandatory.
Trainees must attend at least 80% of the total course hours.
The course login name must match the name registered on the Center’s system for attendance to be counted.
Virtual attendance is equivalent to physical attendance.
A minimum of 25% synchronous attendance is required in e-learning.
Types of Online Attendance:
Synchronous: A real-time training session where the trainer and trainees are present via audio and video.
Asynchronous: The trainer uploads the training content online, and trainees access it anytime following the trainer’s guidelines.
Cancellation and Refund Policies
If cancellation is made by the company or trainee 30 days or more before the course start date, 25% of the total training fee will be deducted.
If cancellation is made 15 to 29 days before the start date, 50% will be deducted.
If cancellation is made 14 days or less before the start date, no refund will be issued.
In case a refund request is submitted and approved by the Center, the trainee or organization will bear any administrative fees related to the registration process.
If the cancellation is due to force majeure (e.g., chronic illness or death), and approved by the Center upon reviewing official documents, the full amount will be refunded minus any incurred expenses.
Refund processing takes at least three weeks (21 days).
Trainees may request to postpone the course to another date in emergencies such as illness, upon presenting official documents and with Center approval.
Companies may request to postpone the course 15 days prior to the start date, subject to price differences if applicable.
Remaining credit is valid for use within one year from the payment date.
The Center may cancel or reschedule a course due to insufficient participants or unforeseen circumstances, with at least three days’ notice.
Cancellation requests must be sent from the trainee’s or company’s registered email or phone. Verbal requests are not accepted.
If a trainee exceeds the allowed absence percentage, they are not entitled to a certificate or compensation with another course.
Refunds will be issued to the same account used for payment.
Certificate Issuance Policy
Each trainee is entitled to a certificate of attendance upon completing the course.
Trainees must attend at least 80% of the course to be eligible for the certificate.
Certificates (electronic or printed) are issued free of charge once within one year from the course end date.
Printed certificates are issued for in-person courses, and electronic certificates for virtual ones.
For online course trainees requesting a printed certificate, a fee of SAR 100 + VAT is charged.
For re-issuance due to loss or after one year, SAR 100 + VAT is charged.
If incorrect data is provided by the trainee, the reissuance cost is borne by them. If it’s the Center’s fault, reissuance is free.
Printed certificates are delivered after course completion or collected from the main Center.
Trainees bear the cost of shipping certificates to other cities or to a representative.
Trainees bear the cost of any additional accreditations or licenses for certificates.
National Day Offers 2024
All trainees can benefit from National Day offers with no cap on the number of registrations.
Registration and payment for National Day offers must be completed by the end of September 2024.
Offers apply only to specific courses within the scheduled dates.
Trainees may not postpone or reschedule offer-related courses to dates outside the offer.
In case of emergencies, trainees may request to reschedule, subject to paying any price differences.
The Center may exclude specific courses from National Day discounts.
Trainees cannot claim the price difference if they paid before the offer started or during a higher discount.
Offers may not be combined with other discounts for the same course.
The Center may revert to the original price if the course begins or reaches full capacity.
Privacy and Usage Policy
At the Managerial and Financial Training Center, we are committed to protecting our clients’ personal data. Data is used solely for communication and enhancing the user experience on our website and services.
Data Collection:
We collect data such as name, phone number, email, qualifications, etc., through:
Website, social media accounts, registration forms, and communication.
Phone calls, messages, or during training sessions.
Marketing campaigns.
Survey forms.
Use of Data:
Customize the website and improve user experience.
Facilitate service purchases and usage.
Send marketing and educational updates.
Send alerts and updates.
Improve customer service and quality.
Respond to complaints and inquiries.
Privacy Protection:
We commit to maintaining the confidentiality of client data and not selling or renting it. Unsubscription from communication lists is possible at any time upon request.
Policy updates may be made and announced on our website. Users are responsible for reviewing these updates regularly.
Confidentiality and Information Security
Companies/trainees must ensure that all related training materials, speaker profiles, and proposals remain confidential and are not disclosed to third parties.
Sharing or misuse of contact details or information provided by the Center is prohibited.
All MFTC trainers and consultants are legally bound to work exclusively for MFTC clients in Saudi Arabia. All training or consulting opportunities must be directed through MFTC. Clients must not contact trainers directly.
All proposals, materials, and training content provided by MFTC are legally copyrighted. They must not be reused or shared without prior written permission. Only authorized persons may access the content for evaluation purposes.
Remote Exam Terms and Conditions
Exam Preparation:
Computer: Ensure a compatible device is available.
Internet: Ensure a stable connection.
Camera and Microphone: Must be functional.
ID, passport, or residence permit must be available.
Required software: Install Zoom and AnyDesk.
Quiet environment for testing.
Before the Exam:
Ensure the room is empty.
Join the provided exam link.
Enter the assigned virtual room.
Activate the device and camera.
Scan the room with the camera.
Show ID or passport.
Join the exam room 15 minutes early; latecomers (over 15 minutes) will be rescheduled.
During the Exam:
Camera and microphone must stay on.
Share your screen with the proctor throughout.
Do not open other applications or pages.
Do not use your mobile phone.
Keep background noise to a minimum.
Stay in your place and prepare materials before starting.
For tech help, contact the proctor.
After the Exam:
Review all answers before submitting.
Submit responses as per instructions.
Close all windows/apps.
Notify the proctor or exam administrator upon completion.